"Every week, it's the same thing: copy the menu into the form, post it in the channel, pull out all the answers and transfer them into Excel, one list for Accounting and one to print for the lunch."
What he is describing is not a quick moan between colleagues. It is a topic at the AI Sprechstunde, a session where colleagues bring their everyday pain points and work out together whether AI can help.
In Damian's case, the answer comes quickly. "Except for typing in the restaurant and the dishes, I think all the other steps can be fully automated," says René Lindner. "Fire up your Claude and have it guide you through it."
Damian's first prompt for the weekly lunch survey.
René started the AI Sprechstunde in August 2026, back then as Head of Product with a soft spot for AI.
"Ever since AI arrived in our everyday work, questions about it travelled in private chats," René says. "Someone asked a colleague who seemed to know, got an answer, and the knowledge stayed there. The next person with the same problem started from zero. We wanted to change that."
Marlucio Pereira from People & Culture, Anna Walla as an Agile Coach and Product Owner Mariana Moreira were there from the start. Together with René, they host the sessions. The format is deliberately simple: no agenda, no registration, first come, first served. People bring questions about which tool fits a task, what is allowed with company data, why a connector won't start, or something they have built and want to share.
Every time they announced the session in PRISMA's Open Space, René and Marlucio made one point: anyone can join, with or without AI experience. "What may be obvious for you may not be obvious for someone else," Marlucio says.
The low threshold is what makes it work. More and more colleagues come along to learn how AI could help them in their own work.
Mariana takes the question and shares her screen. Her suggestion: turn the task into a skill. "A skill is like an Excel function that Claude runs for you," she explains. "You describe the steps once, and you get the same kind of output every time." Step by step, Claudia builds it.
Another misunderstanding clears up along the way. Claudia had avoided some features because she thought colleagues could see what she typed. "It's you working with Claude, not Claude working with PRISMA," Mariana replies.
About forty minutes later, the skill is saved, and Claudia runs it on her files. Andreas Ulm, who joined to help with data protection questions, sums it up: "If the output is what you would expect, then you are now done with your first skill."
What happens in the Sprechstunde doesn't stay there. At first, sessions were recorded and summarised, and since Claudia's session, other colleagues have used the recording and the notes to build their own first skills.
And the hosts noticed something else. Often, one or two big problems took up the whole session, leaving little room for everyone else. At the same time, PRISMA's internal AI survey showed that half of the respondents would like hands-on workshops, and a quarter would simply like someone to ask.
So in October, the format changed. Mariana presented it at the all-hands meeting. "We would like to create more space for focus and for depth," she said.
The AI Sprechstunde now takes place every second Wednesday. Colleagues can submit topics upfront or bring them along spontaneously, and the hosts turn them into hands-on workshops. Anyone with an idea, a workflow to improve or a skill to polish can team up with one of the hosts as an AI buddy. Together, they work on it for a sprint or two, and then bring the result back to the Sprechstunde.
A table on a Confluence page now keeps track of every topic, each with an owner and regular updates. And the format itself is still evolving, adapting as the hosts learn what works for their colleagues.
"Peers showing peers beats me presenting," says René.
A few weeks later, Damian is back in the AI Sprechstunde, this time to show what he has built. A weekly reminder gets things going. From there, the automation updates the survey, Claude writes the Teams post, and it goes out in the Office Leipzig channel. Every vote is recorded automatically, and every voter gets a confirmation in Teams. Even the "have I ordered yet?" questions have mostly stopped.
"All I have to do now is send one message to Claude, forward the Excel sheet to Accounting and print out one list," Damian says.
What used to take him two hours a week now takes 20 minutes.
Then it is twelve o'clock, and the lunch arrives. The list is on the table, the Excel sheet is with Accounting, and Damian leaves the session a little early. Opening the door for the delivery driver is one job Claude can't do for him. Yet.