April 26, 2019 06:11 PM

Platform not responding – SOLVED

PRISMA advises that the problem affecting secondary market functionality has been solved. Should you experience further issues, please contact PRISMA Customer Care (phone: + 49 341 69 92 990-69, mail: helpdesk@prisma-capacity.eu).

0 – Publication date and Time

April 26, 2019 06:11 PM

0.1 – Information Publisher

PRISMA European Capacity Platform GmbH

1 – Subject Heading

Platform not responding - SOLVED

2 – Date and Time of incident

3 – Name and location of the affected asset

PRISMA platform

4 – Affected Market area

All

5 – Affected asset capacity

A problem is affecting all platform functionalities, especially affecting the currently running Day-Ahead auctions.

6 – Available capacity of the affected asset

N.A.

7 – Affected fuel

N.A.

7.1 – Estimated time when affected assets will be partly/or wholly available again

26.04.2019 18:00 CEST

8 – Reasons for asset unavailability

Infrastructural performance issues

9 – History of prior publications regarding the same incident

Shippers are advised to contact the respective TSO(s) selling the desired primary capacity and check whether the TSO(s) offer(s) fall back solution(s) for the missing product runtimes.

10 – Additional information to help understand the incident

N.A.
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