Starting in January, detailed information such as capacity type, balancing groups and booked capacity, will no longer appear directly in booking confirmation emails.

Instead, each confirmation will include a short summary and a direct link to the respective booking on the PRISMA platform.

To help you get familiar with the new format, we’ll host a webinar on January 7, 2026 explaining all upcoming changes and showing how to access your booking details.

Please register by January 6, 2026 using the link below.

Register Now

Please note that a scheduled downtime is planned for Thursday, January 8, 2026, from 12:00 to 13:00 (CET).

During this time, both Direct FCFS and Regular FCFS services will not be available.

We recommend planning your activities accordingly.

View UMM

During the Christmas and New Year period, Customer Support availability will be adjusted:

Dec 24 - 28:
emergency on call support 

Dec 29 - 30:
regular support services
Dec 31 & Jan 1:
emergency on call support 
From Jan 2:
regular support schedule resumes

This ensures that urgent matters remain covered throughout the holiday period, with Customer Support still reachable for emergencies.

Reach out to Customer Success

The refreshed PRISMA platform design is now available. It comes with clearer navigation, a vertical menu, and a more streamlined interface to support your daily work.

The rollout happens in stages, giving you time to explore the new look. You can already try it via the toggle in the upper-right corner and switch back at any time during the transition.

Rollout at a glance

Dec 2025: Toggle available, current design remains default

Mar 2026: Toggle available, new design becomes default

After Yearly Auctions 2026: New design becomes permanent

We encourage you to explore the new interface and share feedback during the transition. More details on the changes and the reasoning behind them can be found in the blog article linked below.

Get to Know Our New Design

The hydrogen capacity sale is scheduled to begin on January 30, 2026. To participate, you must be registered on the PRISMA platform and inform Energinet of your intention to book hydrogen capacity by email at capacitysaleDHB1@energinet.dk.

For more details about the capacity sale, please refer to the full announcement.

Ahead of the sale, Energinet will host a webinar on January 23, 2026, from 09:30 to 11:00 (CET), during which PRISMA will demonstrate the new Hydrogen FCFS tool.

For details on how to participate, please follow the link below.

Details on Energinet Webinar

Are you considering whether the Shipper API is the right solution for you, or would you like to explore how digital self-learning for onboarding and training works with the new PRISMA University?

Meet us at E-world energy & water 2026, taking place from February 10-12, 2026at Messe Essen, and let’s talk. You can now schedule a 30-minute meeting with us.

Visit us in Hall 6 · Booth 6C133 to discover PRISMA services and features, experience live demonstrations, and exchange ideas with our team.

We’re looking forward to discussing your use cases, answering your questions, and hearing your feedback.

Schedule a Meeting