Starting June 2025, we're adjusting our support hours to better align with your needs.

Current Support Hours

Business Hours:
Monday - Friday,
08:30 - 18:30 CE(S)T

Emergency On-Call:
Outside of business hours

New Support Hours

Business Hours:
Monday - Friday,
09:00 - 18:00 CE(S)T

Emergency On-Call:
24/7 availability remains for urgent cases via shift and on-call system

This adjustment improves support during peak times and reduces the risk of service gaps - all while maintaining our high service standards with greater efficiency.

Reach out to Customer Success

Our Customer Success Team upgraded to a more efficient phone support system to serve you better.

• Reduced wait times - get quicker access to support

• No language selection upfront

• Shorter IVR menu for faster navigation

• A smoother, time-saving experience

• Improved call quality and reliability

Good to know:
Our contact numbers are still the same - no action is needed on your part.

We’re excited to bring you even faster, simpler, and more reliable support.

Reach out to Customer Success

We’re streamlining how you access Regular and Direct FCFS processes. Soon your journey starts with the network point - the system will handle the rest.

Select a point which markets Regular FCFS capacity? That flow opens automatically (e. g. Rosengarten).

Pick a point which markets Direct FCFS capacity? You’ll be guided to the right flow (e. g. Oued Saf Saf).

No more choosing between Regular or Direct FCFS at the start — just search your point, and the system takes care of the rest.

Please Note: For the Shipper API, you will still have to use the two separate paths. The changes are only for UI users.

How to Book FCFS Capacity